FAQ - Fully serviced Prague Apartments in 100 % downtown of Prague for short & mid stay

Frequently asked questions

Reception
All our apartments are serviced from our CENTRAL RECEPTION on Michalska 10, Praha 1
The entrance is on the left side under sign ,,APART HOTEL RECEPTION,,
OPEN DAILY 8:00 - 23:00 clock
( For check in or check out outside opening hours please let us know, thank you. )
Only 8 min walking distance from apartments in Dusni, U Obecniho dvora & Templova street.
 
Payment:
 upon arrival at the reception
We are highly recommended payment by cash (EUR or CZK) = no additional bank fees.
Credit card payment (VISA, MASTER, MAESTRO) possible only in CZK =  SURCHARGE 2 % transaction fee. 
Prices are including VAT and all taxes.
 
Deposit:
Refundable by check out
KEY deposit 50 EUR / 1300 CZK for 1 - 5 keys
DAMAGE deposit more than 6 pers. in one apartment 150 EUR / 4000 CZK

 

Booking Deposit:
 Refundable according cancellation condition
Reservations over 2000 EUR / 50 000 CZK: 20% of the total amount.
Reservations over New Year's Eve from 28.12 to 3.1: 50% of the total amount must be paid latest 45 days before arrival

 

Check in/out time:
Check in: from 14:00 / 2:00 pm
Check out:       8:00 - 11:00 am
Late check out (on request): 
till 3 p.m. 25 EUR / 300 CZK, till 6 p.m. 40 EUR / 1000 CZK

 

Cancelation policy: 

Applicable especially for direct reservations. Reservations through agencies are always subject to cancellation policy of the agency
 72 hours before arrival or less: will be charged the first night
 24 hours before arrival or less or no show: 100% of the total amount
 Shortening the reservation: 50% of the remaining amount
 20% deposit is not refundable 20 days before arrival or less
 50% deposit is not refundable 45 days before arrival or less
 Reservations over 2000 EUR / 50 000 CZK or New Year's Eve from 28.12 to 3.1: 14 days before arrivalor less: 100% of the total amount

 

Minimum stay:
Weekends in Middle Season (thu - sat night)
Studio - 2 room apartment:         3 nights
3 room and bigger apartments:   4 nights
Easter all apartments:                  4 nights
New Year all apartments:             6 nights
 
Cleaning:
including change of towels and bed linen
Free cleaning every 4th day (10:00 a.m. - 7:00 p.m.)
Final cleaning: 15 EUR - 40 EUR / 400 CZK - 1000 CZK / depending on the apartment size
Long  stay  reservation  (2  weeks  and   more)   -   free cleaning  weekly
Extra cleaning :  12 EUR / 300 CZK
Laundry service (1 bag max 6kg, till 24 hours): 15 EUR / 400 CZK
 
Transport service:
We can arrange transfer for you from the Airport or Railway station to the hotel. 

For clients coming outside the working hours of the reception ( 11:00 pm - 8:00 am ):

In this case you will get 30% discount for transfer. Our driver will show you the apartment, give you the keys and get the payment from you ( only in cash ). In case that you want to pay by card for accommodation, you can pay online before arrival ( contact us, please ). Or you can pay next day at the reception.


Airport – Hotel                1 - 4 persons  30 EUR / 750 CZK
                                             5 - 6 persons 45 EUR / 1150 CZK
                                              7 - 8 persons 60 EUR / 1500 CZK
Railway Station – Hotel  1 - 4 persons 12 EUR / 300 CZK
                                                5 - 6 persons     20 EUR / 500 CZK
                                                7 - 8 persons     24 EUR / 600 CZK
 
If you are interested, provide us, please, with the following information:
1. Arrival time:      (We will check your exact time in case of delay)
2. Flight  /  train  no.:                                                            
3.Place of departure:                                                            

Our driver will expect you at the arrival hall (max 1 hour) with a board bearing your name and will escort you to the reception and then to your apartment.

 

 
Extra prices:
Children under 6 years: free of charge
Air - conditioning: free of charge, for discounted stays we charge 5 EUR / 130 CZK / night
Christmas Tree + set up:  60 EUR / 1500 CZK,  included christmas decorations 
Pets are allowed on request: free of charge. 
Luggage room: free of charge
 
Rent:
Electric bike & scooters exclusivly with Ecoben.cz
 
 
Bank accounts: 
Bank account (transfer in CZK)
Owner: Old Town Prague s.r.o., Dusni 1, 110 00 Prague 1 
Bank: Raiffeisenbank a.s. 
Address: Václavské náměstí 773/4, 110 00 Prague 1 
Bank account: 199622981/5500 
SWIFT: RZBCCZPP 
IBAN: CZ6155000000000199622981
 
Bank account (transfer in EUR) – European Union
Owner: Old Town Prague s.r.o., Dusni 1, 110 00 Prague 1
Bank: Volksbank Lobau-Zittau eG
Address: Hauptstr. 8-10 02727 Neugersdorf
SWIFT: GENODEF1NGS
IBAN: DE41855901004558133401
  
Bank account (transfer in EUR)outside the European Union
Owner: Old Town Prague s.r.o., Dusni 1, 110 00 Prague 1 
Bank: Raiffeisenbank a.s. 
Address: Václavské náměstí 773/4, 110 00 Prague 1 
Bank account: 199622981/5500 
SWIFT: RZBCCZPP 
IBAN: CZ6155000000000199622981
 
Please read house rules placed in hotel information folder in the apartment.