Frequently asked questions
Reception
All our apartments are serviced from our CENTRAL RECEPTION on Michalska 1, Praha 1
The entrance is on the left side under sign ,,APART HOTEL MICHALSKA,,
OPEN DAILY 8:00 - 17:00 clock
( For check in or check out outside opening hours please let us know, thank you. )
( For check in or check out outside opening hours please let us know, thank you. )
Only 8 min walking distance from apartments in Dusni, Stepanska & Templova street.
Payment:
upon arrival at the reception
We are highly recommended payment by cash (EUR or CZK) = no additional bank fees.
Credit card payment (VISA, MASTER, MAESTRO) possible only in CZK = SURCHARGE 2 % transaction fee.
Credit card payment (VISA, MASTER, MAESTRO) possible only in CZK = SURCHARGE 2 % transaction fee.
Prices are including VAT and all taxes.
Deposit:
Refundable by check out
KEY deposit 50 EUR / 1300 CZK for 1 - 5 keys
DAMAGE deposit more than 6 pers. in one apartment 150 EUR / 4000 CZK
DAMAGE deposit more than 6 pers. in one apartment 150 EUR / 4000 CZK
Booking Deposit:
Refundable according cancellation condition
Reservations over 2000 EUR / 50 000 CZK: 20% of the total amount.
Reservations over New Year's Eve from 28.12 to 3.1: 50% of the total amount must be paid latest 45 days before arrival
Check in/out time:
Check in: from 14:00 clock
Check out: 8:00 - 11:00 clock
Late check out (on request):
till 15:00 clock 25 EUR / 600 CZK, till 18:00 clock 40 EUR / 1000 CZK
Check out: 8:00 - 11:00 clock
Late check out (on request):
till 15:00 clock 25 EUR / 600 CZK, till 18:00 clock 40 EUR / 1000 CZK
Cancelation policy:
Applicable especially for direct reservations. Reservations through agencies are always subject to cancellation policy of the agency
72 hours or less before arrival or no-show: 100% of the total
Shortening of reservation: 50% of the remaining amount
New Year 28/12 - 3/1: 14 days or less before arrival: 100% of the total
Bookings 14 days or more: a 50% deposit is non-refundable 45 days or less prior to arrival
Shortening of reservation: 50% of the remaining amount
New Year 28/12 - 3/1: 14 days or less before arrival: 100% of the total
Bookings 14 days or more: a 50% deposit is non-refundable 45 days or less prior to arrival
Minimum stay:
Weekends in Middle Season (thu - sat night)
Studio - 2 room apartment: 3 nights
3 room and bigger apartments: 4 nights
Easter all apartments: 4 nights
New Year all apartments: 6 nights
Easter all apartments: 4 nights
New Year all apartments: 6 nights
Cleaning:
including change of towels and bed linen
Free cleaning every 4th day (10:00 - 19:00 clock)
Final cleaning: 15 EUR - 40 EUR / 400 CZK - 1000 CZK / depending on the apartment size
Long stay reservation (2 weeks and more) - free cleaning weekly
Extra cleaning : 12 EUR / 300 CZK
Laundry service (1 bag max 6kg, till 24 hours): 15 EUR / 400 CZK
Extra cleaning : 12 EUR / 300 CZK
Laundry service (1 bag max 6kg, till 24 hours): 15 EUR / 400 CZK
Transport service:
We can arrange transfer for you from the Airport or Railway station to the hotel.
Airport / Train Station – Hotel 1 - 4 persons 30 EUR / 750 CZK
5 - 6 persons 45 EUR / 1150 CZK
7 - 8 persons 60 EUR / 1500 CZK
For clients coming outside the working hours of the reception ( 23:00 - 8:00 clock ):
In this case you will get 30% discount for transfer. Our driver will show you the apartment, give you the keys and get the payment from you ( only in cash ). In case that you want to pay by card for accommodation, you can pay online before arrival ( contact us, please ). Or you can pay next day at the reception.
Airport / Train Station – Hotel 1 - 4 persons 30 EUR / 750 CZK
5 - 6 persons 45 EUR / 1150 CZK
7 - 8 persons 60 EUR / 1500 CZK
If you are interested, provide us, please, with the following information:
1. Arrival time: (We will check your exact time in case of delay)
2. Flight / train no.:
3.Place of departure:
3.Place of departure:
Our driver will expect you at the arrival hall (max 1 hour) with a board bearing your name and will escort you to the reception and then to your apartment.
Extra prices:
Children under 6 years: free of charge
Air - conditioning: free of charge, for discounted stays we charge 5 EUR / 130 CZK / night
Christmas Tree + set up: 60 EUR / 1500 CZK, included christmas decorations
Pets are allowed on request: free of charge.
Luggage room: free of charge
Rent:
Electric bike & scooters exclusivly with Ecoben.cz
Bank accounts:
Bank account (transfer in CZK)
Owner: Old Town Prague s.r.o., Dusni 1, 110 00 Prague 1
Bank: Raiffeisenbank a.s.
Address: Václavské náměstí 773/4, 110 00 Prague 1
Bank account: 199622981/5500
SWIFT: RZBCCZPP
IBAN: CZ6155000000000199622981
Bank: Raiffeisenbank a.s.
Address: Václavské náměstí 773/4, 110 00 Prague 1
Bank account: 199622981/5500
SWIFT: RZBCCZPP
IBAN: CZ6155000000000199622981
Bank account (transfer in EUR) – European Union
Owner: Old Town Prague s.r.o., Dusni 1, 110 00 Prague 1
Bank: Volksbank Lobau-Zittau eG
Address: Hauptstr. 8-10 02727 Neugersdorf
SWIFT: GENODEF1NGS
IBAN: DE41855901004558133401
Bank: Volksbank Lobau-Zittau eG
Address: Hauptstr. 8-10 02727 Neugersdorf
SWIFT: GENODEF1NGS
IBAN: DE41855901004558133401
Bank account (transfer in EUR) –outside the European Union
Payment must be in format OUR and SEPA
Owner: Old Town Prague s.r.o., Dusni 1, 110 00 Prague 1
Bank: Raiffeisenbank a.s.
Address: Václavské náměstí 773/4, 110 00 Prague 1
Bank account: 199622981/5500
SWIFT: RZBCCZPP
IBAN: CZ6155000000000199622981
Bank: Raiffeisenbank a.s.
Address: Václavské náměstí 773/4, 110 00 Prague 1
Bank account: 199622981/5500
SWIFT: RZBCCZPP
IBAN: CZ6155000000000199622981
Please read house rules placed in hotel information folder in the apartment.